UNIFIED COMMUNICATIONS

At Crystal Tech were dedicated to making communication easy. Whether it’s coworkers across the office or partner firms around the globe, enabling that connectivity is the hallmark of our work. Every person on Crystal Technologies’ team is focused on providing solutions and services that make better connections and deliver real results not just for our customers, but for our customers’ customers. As Crystal Technologies limited, we offer you a solution for voice and data communications, messaging and customer management all in one easy to manage platform.

IP telephony provides a way for you to extend highly secure, reliable, and consistent communications services to all your employees whether they are in main campus locations, at branch offices, working remotely, or are mobile. IP telephony transmits voice communications over the network using open-standards-based Internet Protocol.

IP telephony products support a wide range of Session Initiation Protocol (SIP)-based capabilities including:

-Support for presence-based applications
-Support for IP phones with enhanced SIP feature support
-Support for third-party SIP-based phones
-SIP trunking
-Session Border Control and Simplified administration and maintenance

Call center services offer businesses a way to engage with their customers and provide professional support without requiring an in-house staff, making them valuable tools to retain current customers and also, in many cases, expand your customer base as well.

Features Include:
-Multi-Channel
-Skill-Based Routing
-CRM Integration
-Desktop Sharing
-Real-Time Monitoring

World-class audio, unmatched support and the expert insight you need to make your business communications smooth. With the freedom to connect anyone from anywhere at any time, you can take collaboration to a whole new and more meaningful level.

Features include:
-Pricing based on number of participants, no per user licensing.
-Unlimited users no matter which package you choose.
-No per month costs, just one low, yearly payment.
-Integrated with 3CX – free for up to 10 participants

We provide services that allow users to use their office extension from anywhere, seamlessly integrated as if they were in the office. Not only are all calls to the office free of charge, but employees can leverage one single number and make a professional impression.

Features Include:
– Take your extension everywhere you go.
– All calls are free of charge – slash your mobile phone bills.
– Increase productivity – work from anywhere.
– One number – Don’t give out your personal mobile number